From Support Signals to Engineering Tickets
Pyrintu watches your support channels, filters conversational noise, de-duplicates reports, and drafts actionable tickets directly in your issue tracker.
PDF upload hangs indefinitely for files exceeding 5MB on Invoice page
High
Chrome / macOS
- Navigate to the invoicing section.
- Initiate a PDF upload.
- Select a file larger than 5MB (e.g. 6.2MB).
- Observe upload modal hanging indefinitely without error feedback.
The handoff is broken
Software companies lose hours every week manually translating customer support signal into structured bug tickets. It is repetitive, skilled, and highly inconsistent.
Hours lost to copy-paste
Founders, support agents, or engineers on triage duty spend precious hours copying thread details, clarifying issues, and writing reproduction steps.
Inconsistent formatting
Tickets get drafted without environment context, console logs, or back-links to the original conversation. Developers waste time chasing down the gaps.
Noise-filled trackers
Unfiltered tickets crowd the issue backlog. Ambiguous feature requests, duplicate tickets, and simple support queries end up mixed in with actual system bugs.
The continuous translation pipeline
Pyrintu acts as a quiet, secure connective tissue between your support channels and issue tracker.
Capture support signals
Pyrintu securely connects to your team channels (such as Slack) and picks up new reports automatically.
Extract & Deduplicate
The extraction engine parses conversational threads, filters out polite noise, checks for existing active issues, and formats the technical problem.
Sync to tracker
A clean, structured ticket draft is created directly inside your issue tracker (like Linear) complete with reproduction steps, environment scope, and a link back to the source.
Why we built this
We built Pyrintu because manual ticket translation is skilled but repetitive work. It scales linearly with headcount and customer count, dragging engineers away from product focus.
We believe engineering teams deserve tools that match their craft. Rather than building customer-facing support chatbots that deflect user frustration, we focus on the developer handoff.
By building a clean, quiet connective layer that translates customer signal into engineering context, we want to return hours of high-fidelity deep focus to your development cycle every week.
Pyrintu Systems Co.
Bootstrapped & Product-Driven